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You are out of data or your plan has expired.
Add money to your account so you can purchase a plan or add-ons
Use our Free Gen Mobile Care app to make payments using a credit card, debit card, or refill PIN. If you don't have the app installed on your phone, find your nearest WiFi location and search Gen Care in the Google Play or Apple App store to download the app.
Call *611 from your Gen Mobile phone or (833) 528-1380 from any phone and a Gen Mobile customer care representatives will be happy to assist you.